Contact
Use this page to ask questions, report issues, or request help with dashboard access, data quality, or update timing.
Response routing
Use your normal support or project channel for standard requests.
Use your incident path when live monitoring or regular updates are failing.
Include timestamps, affected corridors, and the latest visible update time in every report.
For dashboard access, route coverage changes, or general platform questions, contact the platform operator and include the corridor name, direction, and affected time window if relevant.
If the dashboard appears to be out of date, include the latest visible update time and the route or area affected in your message.
Escalate when the dashboard is unavailable, updates stop arriving, or route refreshes are blocked during important monitoring periods.
A useful escalation note includes the affected page, what you expected to see, and the time the issue was noticed.
Routine questions can be handled asynchronously. Active issues affecting live monitoring should be shared with timestamps and screenshots when available.
This form sends to the support inbox configured for the current deployment, so requests can be triaged without relying on a local mail client.
Immediate check
Before reporting a data issue, note the latest visible update time and confirm whether the information still appears current for the route you are checking.
